Social Contribution Through Services

Increasing the Access to Quality Care and Wellbeing for All

Allm, a DeNA Group company, provides Join, a communication app for medical professionals. Join is the first app approved for use under insurance in Japan, and is now being provided in over 30 countries cumulatively. Through the combination of mobile and cloud technology, communication is conducted in a secure environment, making it possible for personnel to share medical images, biometric information monitors and real-time footage from the operating room, among other information. This enables Join to contribute to rapid diagnosis and treatment in acute medicine situations, helping to save lives.
Allm also provides MySOS, a support app for health and medical treatment lifestyle, where health and medical information can be recorded for yourself and your family members. It can also be used to digitally connect a region’s residents with medical practitioners and government agencies to provide medical care and government services in regional medical care and during natural disasters.

‐Introduction of Remote Medical Consultation in Japan
Mutsu General Hospital in Mutsu City, Aomori Prefecture, serves as a tertiary emergency center, accepting severely ill patients 24 hours a day, primarily within the Shimokita Peninsula area. However, the region faces a critical shortage of healthcare professionals supporting local medical care, and the Shimokita region is a designated doctor-scarce area where the shortage of specialized physicians is a particularly urgent issue. In 2025, remote medical consultation support was implemented between Mutsu General Hospital and Hirosaki University Hospital in Hirosaki City. Join was introduced in three domains: remote management of expectant and new mothers, remote surgical instruction in neurosurgery, and remote management of severely ill patients via remote ICU. Following this success, the remote medical consultation network has been continuously expanding across Japan, including in Fukui Prefecture.

‐Initiatives in Brazil
Aiming to solve challenges in medical access, we are also engaged in businesses related to remote medical consultation networks overseas. Brazil, in particular, has cardiovascular diseases, such as heart disease and cerebrovascular disease, as the leading cause of death, accounting for 30% of fatalities. This makes early diagnosis and the improvement of medical services a critical issue.
To address these challenges, a project is underway to introduce Join and build a medical collaboration network among healthcare institutions, specialists, emergency centers, ambulances, and dispatch centers in the states of Alagoas, Maranhão, and Acre. By establishing a system that allows for rapid diagnostic support from specialists, the goal is to reduce the disability and mortality rates of patients suffering from cardiovascular and other diseases.

Allm is committed to the intersection of medicine and Digital Transformation through these efforts, aiming to eliminate disparities and mismatches in healthcare through the power of ICT, and realize equitable medical welfare for all people.

Initiatives for Extending Healthy Life Expectancy and Optimizing Medical Costs

The mission of the DeNA Healthcare Business is “Making the shift from ‘sick care’ to ‘healthcare’ and lengthening healthy lifespans,” and this business aims to lead customers to health through our services and to create evidence and give back to society for the public good.We regard the extension of healthy life expectancy for every citizen and the optimization of medical costs as crucial social issues, and we contribute to their resolution through collaboration with various partners.

Specifically, we aim for more efficient and personalized health promotion support by maximizing the use of health big data and AI. Data Horizon Co., Ltd. and DeSC Healthcare, Inc. are jointly developing an "AI model to predict the probability of specific health checkup attendance." This AI model utilizes anonymized processed information, such as health checkup history and claims(receipts of medical treatment claims), to predict an individual's probability of attendance with high accuracy. By optimizing the target individuals for attendance recommendation and delivering personalized messages, we expect to encourage effective behavior change and improve the implementation rate of specific health checkups. Furthermore, in a joint analysis with Matsubara City, Osaka Prefecture, we worked to provide evidence suggesting that polypharmacy* may lead to an increased risk of requiring long-term care and a rise in medical and long-term care costs.

We are also actively working to solve health issues rooted in local communities. In a project with Hirosaki City, Aomori Prefecture, we are addressing the prevention and improvement of metabolic syndrome using the healthcare entertainment application "kencom." "kencom" has been newly adopted by Ehime Prefecture, Kagoshima Prefecture, Miyagi Prefecture, Ichinomiya City in Aichi Prefecture, Takaishi City in Osaka Prefecture, and Tsuyama City in Okayama Prefecture, widely expanding its utilization across many regions. In addition, we are enhancing the functionality of "kencom" by promoting collaboration with services like Myna Portal, providing more convenient health management and promoting behavior change for users. The use of "kencom" has also contributed to the creation of evidence, notably receiving the "Excellence Award" at the EVIDENCE AWARDS 2024 hosted by the General Incorporated Association DST for an academic paper utilizing the application.

We collaborate with a wide range of partners, including local governments and research institutions. We have concluded agreements with various organizations such as Kanagawa Prefecture, Hirosaki University, and Yokohama City University, working to resolve diverse social issues, including the utilization of medical ICT, securing medical personnel, and fostering data scientists. Moving forward, we will continue to contribute to solving social issues such as the extension of healthy life expectancy and the optimization of medical costs through these initiatives.

*Polypharmacy: Receiving prescriptions from two or more medical institutions and being prescribed six or more types of medications for 14 or more days (eight or more types for individuals aged 75 or older).