Employees

Establishment of Niigata Customer Support Center

To accommodate the expansion of our services, DeNA established the Niigata Customer Support Center in Niigata City, Niigata Prefecture, in 2008. Since then, the center has employed more than 100 staff members at any given time to monitor and screen various services and provide customer support via telephone and email.
In December 2024, we expanded the Niigata Customer Support Center and opened it as the new Niigata Office. The area used by the Customer Support division received further security enhancements, and an office space was simultaneously established for use by divisions other than Customer Service.

At the new office, we will strive to continually enhance safety and security by maintaining and strengthening the information security system. The Niigata Customer Support Center notably acquired the international standard ISO/IEC 27001:2022 certification for ISMS (Information Security Management System*) in March 2024.
(Release (Japanese only): https://dena.com/jp/news/3708a/)

Establishment of Special Subsidiary to Promote the Hiring of People with Disabilities

DeNA Business Communications Co., Ltd. (hereinafter referred to as "DBC"), a subsidiary aimed at increasing opportunities for people with disabilities, was established in July 2020 and a branch office was established in Niigata City, Niigata Prefecture. In January 2021, DBC obtained certification as a special subsidiary* under the Act on Employment Promotion, etc. of Persons with Disabilities.
DBC handles customer support and other operations outsourced by the DeNA Group. DBC provides flexible work arrangements tailored to individual disabilities, and support staff, mainly job coaches, help ensure stable employment.
We focus on creating opportunities for each and every person with disabilities to play an active role by promoting and stabilizing employment, with the goal of creating a society in which all people can live together in harmony. *Special subsidiaries are subsidiaries that meet certain requirements and obtain approval from the Minister of Health, Labor and Welfare in accordance with Article 44 of the Act on Employment Promotion, etc. of Persons with Disabilities, and are considered to be part of the parent company when calculating the employment ratio of persons with disabilities.